Don Laughlin’s Riverside Resort Hotel & Casino will reopen to the public Thursday, June 4, 2020, at 8 a.m., with a full series of safety measures, solely focused on creating a safe environment for guests and employees while maintaining that Riverside Resort pre-pandemic hospitality and fun.
We continue our quest to physically space our casino floor with everyone’s favorite machines. We have taken a lot of your comments from a previous post into consideration, and I am happy to say we have added video poker machines to our non-smoking casino floor as well as kept as many “favorite machines” spaced apart and ready for your return.
Newly implemented protocols are outlined below.
Our Casino Guest and Employee Safety Procedures is available on our Riverside Resort website at http://www.riversideresort.com/covid19/
Many of you have been inquiring about certain aspects of our Casino Operations and King of Clubs Players’ Club card during our temporary, required closure. I thought I would share with everyone what we know right now. Keep in mind we are waiting for more information from our Governor on exactly when we will be reopening. Please stay connected with us on Facebook and/or our website.
Thank you again for your continued words of encouragement and support.
Q1: Can I cash out chips, gaming vouchers, pay casino markers or check my safety deposit box?
A1: Yes, our Main Casino Cage is still open during our temporary closure: Monday through Friday, 9AM – 5PM until further notice.
Q2: What if my slot machine cash out voucher expires and I live out of town?
A2: We are extending the expiration date for slot machine cash out vouchers for 3 months from their current expiration dates, so long as the voucher expiration date occurs on or before April 30, 2020. If our reopening date occurs later in May, we will be extending this expiration date, as well.
Q3: How will I be able to access my win/loss statements?
A3:You may continue to retrieve your win/loss statements by calling our King of Clubs Player’s Club at 1-800-227-3849 Ext. 5210 or Ext. 5211.
Q4: Are your April casino promotions and special events cancelled? If so, are they being rescheduled?
A4:All March and April casino promotions, special events and DCT entertainment are currently cancelled or postponed during this temporary closure period. As of now, we anticipate the Riverside Resort to reopen the end of April or beginning of May. Additional updates regarding April promotions, events and entertainment will be available via Facebook, our website and email where applicable.
Q5: What happens to my King of Clubs Players’ Club Card during temporary closure?
A5:Your King of Clubs Players’ Card will remain active and your current tier status plus points will be kept in your account. Points & Tier will not expire during our closure. We are preparing to announce how tier status and renewal will continue due to temporary closure; most likely will be prorated. More information to come.
Q6: What happens to my casino and hotel offers while you’re closed? Will I receive new offers once you’re open again?
A6:Any gaming offers or invitations which have expired will not be reloaded. However, new offers and invitations will be available based on casino play prior to our temporary closure and sent out hopefully before we resume business. The fact we are closed will not affect your future offers based on play.
The Riverside Resort is located on the banks of the beautiful Colorado River. Owned and operated by Don Laughlin and his family, guests will find a number of fun activities while staying at Laughlin's family-friendly resort. Enjoy Nevada-style gaming action and entertainment 24 hours a day in a relaxed, small-town atmosphere.About UsHistoryCareersDirectionsCommunity