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Casino Guest and Employee Safety Procedures for Covid-19

Riverside

Don Laughlin's Riverside Resort Hotel & Casino nestled on the banks of the beautiful Colorado River.
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Relax and enjoy the Riverside Resort RV Park. Our 740, full hook-up RV Spaces offer beautiful views of the Colorado River and desert mountain scenery.
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THE RIVERSIDE RESORT HOTEL & CASINO ANNOUNCES REOPENING DATE WITH EXTENSIVE PROPERTY-WIDE SAFETY MEASURES DESIGNED TO MAINTAIN A FUN AND SAFE ENVIRONMENT!

Don Laughlin’s Riverside Resort Hotel & Casino will reopen to the public Thursday, June 4, 2020, at 8 a.m., with a full series of safety measures, solely focused on creating a safe environment for guests and employees while maintaining that Riverside Resort pre-pandemic hospitality and fun.

We continue our quest to physically space our casino floor with everyone’s favorite machines. We have taken a lot of your comments from a previous post into consideration, and I am happy to say we have added video poker machines to our non-smoking casino floor as well as kept as many “favorite machines” spaced apart and ready for your return.


Newly implemented protocols are outlined below.

PHYSICAL DISTANCING:
  • Guests will be advised to practice physical distancing by standing approximately six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Six foot floor markers will be visible throughout the resort to help.
  • In active restaurants, there are a reduced number of tables and physical layouts will be arranged to ensure appropriate distancing. Active restaurants include the 24-hour Riverview Restaurant, Sidewalk Café, Casino West Snack Bar, The Prime Rib Room on the River open for dinner reservations only, and a new sit-down casual eatery, BBQ on the River, located in the former Riverside Buffet area.
  • The slot floor has also altered physical layouts to ensure distancing as well as rows with every other game shut down, following Nevada Gaming Control Board’s safety guidelines.
  • Table games will limit the number of people allowed to play at any one time, at each game.
  • Pools will be open with altered lounge chair layouts to help with physical distancing.
  • Riverside Lanes will be open operating every other lane to help with physical distancing.
  • Bingo Paradise will be open with 50% occupancy.
  • USS Riverside boat tour along the Colorado River with 50% occupancy.
  • AZ to NV water taxi shuttle service available with 50% occupancy per boat.
FACIAL COVERINGS:
  • Masks, or mouth and nose coverings, will be required for all employees who work in direct guest-service areas and, where applicable, gloves as well. Riverside Resort recommends guests wear a mask as well which are available at King of Clubs Player’s Club booth for convenience.
HYGIENE:
  • Hand sanitizer stations are available throughout the resort.
  • An additional Safety & Sanitation Crew has been hired to continually clean high touch areas throughout the property, including gaming areas, hotel areas, and more, 24/7.
OTHER ITEMS TO NOTE:
  • All hotel guests will receive a personal-sized hand sanitizer bottle and two pre-packaged masks in their hotel room, per stay.
  • The Riverside Resort employs EMT security staff on property for guest safety and will require hotel guests to complete a symptom self-evaluation upon check-in. If EMT’s are not on property for any reason, front desk staff or security will provide temperature screenings upon hotel check-in.
  • The Gourmet Room & Lounge, Riverside Buffet, Losers’ Lounge, Don’s Celebrity Theatre, Live Keno, Don’s Hideaway, Riverside Cinema 6-Plex and Bowling Snack Bar will not be open right away.
  • Valet Bellmen will meet guests at their vehicle.
  • The valet area may still be utilized for drop-off/pickup with bellmen available for luggage service.
  • Business Center and Fitness Center will be closed until further notice.
  • Classic Car museums will be closed until further notice.
  • Riverside Air Program will not be available until further notice.

Our Casino Guest and Employee Safety Procedures is available on our Riverside Resort website at http://www.riversideresort.com/covid19/






An Update Regarding our Casino & King of Clubs Player’s Club from Matt Laughlin

Good morning,
Many of you have been inquiring about certain aspects of our Casino Operations and King of Clubs Players’ Club card during our temporary, required closure. I thought I would share with everyone what we know right now. Keep in mind we are waiting for more information from our Governor on exactly when we will be reopening. Please stay connected with us on Facebook and/or our website.
Thank you again for your continued words of encouragement and support.
Stay safe,
Matt

Q1: Can I cash out chips, gaming vouchers, pay casino markers or check my safety deposit box?
A1: Yes, our Main Casino Cage is still open during our temporary closure: Monday through Friday, 9AM – 5PM until further notice.

Q2: What if my slot machine cash out voucher expires and I live out of town?
A2: We are extending the expiration date for slot machine cash out vouchers for 3 months from their current expiration dates, so long as the voucher expiration date occurs on or before April 30, 2020. If our reopening date occurs later in May, we will be extending this expiration date, as well.

Q3: How will I be able to access my win/loss statements?
A3:You may continue to retrieve your win/loss statements by calling our King of Clubs Player’s Club at 1-800-227-3849 Ext. 5210 or Ext. 5211.

Q4: Are your April casino promotions and special events cancelled? If so, are they being rescheduled?
A4:All March and April casino promotions, special events and DCT entertainment are currently cancelled or postponed during this temporary closure period. As of now, we anticipate the Riverside Resort to reopen the end of April or beginning of May. Additional updates regarding April promotions, events and entertainment will be available via Facebook, our website and email where applicable.

Q5: What happens to my King of Clubs Players’ Club Card during temporary closure?
A5:Your King of Clubs Players’ Card will remain active and your current tier status plus points will be kept in your account. Points & Tier will not expire during our closure. We are preparing to announce how tier status and renewal will continue due to temporary closure; most likely will be prorated. More information to come.

Q6: What happens to my casino and hotel offers while you’re closed? Will I receive new offers once you’re open again?
A6:Any gaming offers or invitations which have expired will not be reloaded. However, new offers and invitations will be available based on casino play prior to our temporary closure and sent out hopefully before we resume business. The fact we are closed will not affect your future offers based on play.




Laughlin's first hotel and casino.

The Riverside Resort is located on the banks of the beautiful Colorado River. Owned and operated by Don Laughlin and his family, guests will find a number of fun activities while staying at Laughlin's family-friendly resort. Enjoy Nevada-style gaming action and entertainment 24 hours a day in a relaxed, small-town atmosphere.

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King Of Clubs Players' Club

Visit the King of Clubs' Players Club today to get your Players Club Card and begin earning greater benefits with our new and improved tiered program.

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Experience the Riverside Resort Live Cam! Our 24 x 7 live camera is available to view our beautiful weather all year long!

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