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Casino Guest and Employee Safety Procedures for Covid-19

Riverside

Don Laughlin's Riverside Resort Hotel & Casino nestled on the banks of the beautiful Colorado River.
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Relax and enjoy the Riverside Resort RV Park. Our 740, full hook-up RV Spaces offer beautiful views of the Colorado River and desert mountain scenery.
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An Update on Friday, May 22, 2020, from Matt Laughlin

Good morning,

We were hoping we would have been reopening the end of May, and I’m sorry to report we are now hoping for June 1. This gives us an opportunity to further prepare for a fun and safe environment and more time to move machines around, so I will look at it that way instead of focusing on an empty resort. We have brought back a few more employees this week in our preparation. Seeing more Riverside pride working and planning their department reopenings is a nice sight to see.

We continue our quest to physically space our casino floor with everyone’s favorite machines. We have taken a lot of your comments from a previous post into consideration, and I am happy to say we have added video poker machines to our non-smoking casino floor as well as kept as many “favorite machines” spaced apart and ready for your return.

Our South Tower guest room and hallway renovation is another step further, as well. We have painted walls, carpeted, attached crown and base moldings and are getting ready for our bigger pieces of furniture. I hope these pictures serve it well as it is looking amazing in person.


Wishing everyone a safe and healthy Memorial Weekend,

Matt
Riverside Resort Hotel & Casino





An Update Regarding our Casino & King of Clubs Player’s Club from Matt Laughlin

Good morning,
Many of you have been inquiring about certain aspects of our Casino Operations and King of Clubs Players’ Club card during our temporary, required closure. I thought I would share with everyone what we know right now. Keep in mind we are waiting for more information from our Governor on exactly when we will be reopening. Please stay connected with us on Facebook and/or our website.
Thank you again for your continued words of encouragement and support.
Stay safe,
Matt

Q1: Can I cash out chips, gaming vouchers, pay casino markers or check my safety deposit box?
A1: Yes, our Main Casino Cage is still open during our temporary closure: Monday through Friday, 9AM – 5PM until further notice.

Q2: What if my slot machine cash out voucher expires and I live out of town?
A2: We are extending the expiration date for slot machine cash out vouchers for 3 months from their current expiration dates, so long as the voucher expiration date occurs on or before April 30, 2020. If our reopening date occurs later in May, we will be extending this expiration date, as well.

Q3: How will I be able to access my win/loss statements?
A3:You may continue to retrieve your win/loss statements by calling our King of Clubs Player’s Club at 1-800-227-3849 Ext. 5210 or Ext. 5211.

Q4: Are your April casino promotions and special events cancelled? If so, are they being rescheduled?
A4:All March and April casino promotions, special events and DCT entertainment are currently cancelled or postponed during this temporary closure period. As of now, we anticipate the Riverside Resort to reopen the end of April or beginning of May. Additional updates regarding April promotions, events and entertainment will be available via Facebook, our website and email where applicable.

Q5: What happens to my King of Clubs Players’ Club Card during temporary closure?
A5:Your King of Clubs Players’ Card will remain active and your current tier status plus points will be kept in your account. Points & Tier will not expire during our closure. We are preparing to announce how tier status and renewal will continue due to temporary closure; most likely will be prorated. More information to come.

Q6: What happens to my casino and hotel offers while you’re closed? Will I receive new offers once you’re open again?
A6:Any gaming offers or invitations which have expired will not be reloaded. However, new offers and invitations will be available based on casino play prior to our temporary closure and sent out hopefully before we resume business. The fact we are closed will not affect your future offers based on play.




A Riverside Resort Update concerning COVID-19 from Matt Laughlin

Good morning Riverside Resort Friends and Family,

It is with heavy heart we announce the closure of our beautiful resort for 30 days starting today, March 18, 2020, at noon to abide by Governor Sisolak’s order.

The safety and well-being of you, our communities and team members have always been and continue to be our highest priority. We will take these 30 days to deeply sanitize every area and plan for a new and improved Riverside Resort.

Below is a list of areas and departments which will be open for our guests as part of essential well-being

  • Riverside Resort RV Park
  • Main Cage, daily 9AM – 5PM (purpose of ticket/chip redemption, marker payments plus access to safety deposit boxes)
  • U.S. Post Office (located within Riverside)

I would like to personally thank my employees and co-workers for their determination and hard-work during these trying times. As a team, we pulled together to make safety and sanitation a number one priority. They did an amazing job, and my grandfather and I couldn’t be more proud.

I would also like to thank our loyal guests who have been the most supportive as we worked through many procedural updates. Your caring nature has reminded my grandfather and me the reason we are in hospitality and entertainment in the first place.

Every one of you has shown Riverside Pride and I greatly appreciate it.

The Riverside Resort will be open in 30 days or however long Governor Sisolak instructs. Please stay with us on Facebook to read up on exciting updates and renovations.

Thank you again, and please be strong and stay safe,

Matt Laughlin, COO
Riverside resort Hotel & Casino

Laughlin's first hotel and casino.

The Riverside Resort is located on the banks of the beautiful Colorado River. Owned and operated by Don Laughlin and his family, guests will find a number of fun activities while staying at Laughlin's family-friendly resort. Enjoy Nevada-style gaming action and entertainment 24 hours a day in a relaxed, small-town atmosphere.

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King Of Clubs Players' Club

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