Reservation & Cancellation Policies

Reservations:

• A valid credit card is required at the time of booking
• Rates are based on availability and are subject to change.
• The prices shown do not include the 12.5% daily room tax charge.
• Special requests will be honored on a space-available basis. Any requests noted on your reservation confirmation are strictly special requests. We will do our very best to accommodate your request; however, we cannot guarantee special requests.
• Guests making reservations online will receive confirmation via email.
• A deposit of the first night's room & tax is required and will be charged at the time of booking.

 VALID ID REQUIRED AT CHECK-IN (one of the following):

• U.S. Driver's License or state-issued ID card with photo and date of birth.
• Country Passport with photo and date of birth.
• Country Immigration Card with photo & date of birth.
• U.S. government-issued Military ID with photo and date of birth.

Original identification only. No digital, paper copies or scans, reproductions or alterations. The Riverside does not accept Mexican Councilors ID cards.

Hotel Guests must be at least 21 years of age to register for a room. It is the policy at the Riverside Resort Hotel & Casino

Candle burning and electrical cooking appliances such as electric fry pans, hot plates, microwaves, etc.. are prohibited in hotel rooms.

Riverside Resort Hotel & Casino requires that each and every guest room is occupied by at least one adult, 21 years of age or older. The hotel reserves the right to refuse or terminate service to any individual(s) at any time who is not in compliance with this policy.

• Check-in Time:
- Monday - Saturday is after 2:00 PM
- Sunday after 4:00 PM
• Check-out Time:
- Sunday - Saturday is 11:00 AM

$22 plus tax daily resort fee not included (Due at check-in) Riverside Resort Fee Includes:

• In-Room Basic Wi-Fi for two devices
• In-Room Refrigerator
• In-Room Safe
• Fitness Center Access
• Business Center Access
• South Tower Pool, Oasis Bar & Fire Pit Access (Adults Only Please)
• The North Tower Pool is open to all guests of all ages. Children must be accompanied by an adult for safety. No glass, please.

All reservations will require a $100 credit card (no cash) deposit.  In accordance with the current policy, deposits are refundable, provided there are no outstanding balances or damages.

Change of plans? Please note our cancellation policy:
Notification of individual cancellation with less than 72 hours before arrival will be charged first night room & tax. Cancellations with less than 30 days before arrival for Holiday or Special Events will be charged for each night reserved. All Room & Show packages are non-refundable. Please contact the reservations desk for assistance: 800.227.3849

Pet Friendly Policy:
1. What is the Pet Fee and requirements?
$50.00 plus tax per night (Pet Fee waived for Silver, Emerald, Gold, Platinum and Double Platinum King of Clubs Members).
2. Pet limit is 30 pounds per pet; two pets maximum.
3. Can pets be left unattended in the room?
ADA animals must be with owner at all times, pets may be left in the pet room as long as they know the room will not be serviced during that time.
4. Are Non-Smoking Rooms available for Pet Stay?  No, We have allocated 23 pet rooms, availability is very low. These rooms are located on the third floor (smoking) of the North Tower and have two queen beds.
5. Accommodations may be reserved by dialing 800.227.3849 and speaking with a Reservations Agent.
*Our pet friendly rooms book very quickly. Please call as early as you can to reserve your pet room. 800.227.3849

Planning an event with 10 or more hotel rooms?
Our Convention Sales Department will help you book the rooms you need! Please contact our Convention Sales Department at 888.733.5824 option 2 & 2 and speak with a sales representative today!